Our policies and procedures

At Khaotic Paws Outdoor Grooming, we want to ensure a safe and enjoyable experience for both you and your fur baby. Please take a moment to review our policies and procedures, designed to help us provide the best possible care.

Important Rules & Guidelines

A 50% non-refundable deposit is due at booking to secure your appointment. This deposit will be forfeited due to no calls or no shows. You must show proof that your dog’s vaccinations are up-to-date. Puppies must wait until they are at least 16 weeks old and fully vaccinated. As this is an outdoor grooming setup, if you cannot keep your appointment, please notify us at least 2 hours before or your deposit may be kept as an inconvenience fee.

Cancellation/Rescheduling Policy

Appointments may be rescheduled, and your deposit applied to the new appointment, if you notify us at least 2 hours before your scheduled appointment. No Calls/No Shows will result in a forfeiture of deposit. 

Vaccination Policy

All dogs must have up-to-date Rabies, DHPP/DAPP (Distemper/Parvovirus), & Bordatella (Kennel Cough) vaccinations. 

Pre-Appointment Tips
  1. Any recent vaccines must be at least 48 hours before the appointment to avoid any pain. If possible, please allow your dog a potty break before their appointment. Please avoid feeding your dog immediately before their appointment.

Frequently Asked Questions

Here you will find some of our frequently asked questions.

What if my dog is a puppy?
Puppies must be at least 16 weeks old and fully vaccinated before their first grooming session with Khaotic Paws Outdoor Grooming.

How far in advance should I book an appointment?

We recommend booking your appointment as far in advance or at least 2 days before date needed.

What if I am running late for my appointment?
Please call us as soon as possible if you anticipate being late. Depending on the delay, we may need to reschedule your appointment to ensure adequate time for grooming.

Do you offer outdoor grooming year-round?
Our outdoor grooming setup is dependent on weather conditions. We will contact you if there are any changes to your appointment due to weather.

Ready for a fresh new look?

At Khaotic Paws Outdoor Grooming, we are dedicated to providing excellent service and care. Understanding our policies helps us create a stress-free experience for everyone involved. Thank you for choosing us!